We aim to provide a reliable, friendly and high-quality window cleaning service. These Terms & Conditions are here to set clear expectations so everything runs smoothly for everyone.
By using our services, you agree to the terms below.
We provide regular window cleaning services on a 4-weekly or 8-weekly basis. We do not offer one-off cleans.
We clean windows and frames using professional equipment and a pure water, water-fed pole system. This is very effective at removing general dirt, dust, algae and cobwebs.
Please note that our system is not designed to remove:
If you’re unsure about anything on your windows, just let us know — we’re always happy to advise.
We offer 4-weekly or 8-weekly cleaning schedules.
We ask for a little flexibility with dates, as visits may vary by up to one week either side due to weather, access or route planning.
We don’t give exact arrival times, as our rounds can change day to day, but you’ll receive a reminder message the day before your clean.
We may still clean in light rain or short showers, as purified water dries clear and does not affect the result.
If weather conditions are heavy or unsafe (such as strong winds or freezing temperatures), your clean will simply be rescheduled at no extra charge.
To help us do a great job, please ensure that on the day of your clean:
If we attend as planned but can’t access the rear of the property or it’s unsafe to clean there, we will still clean the front windows where safe and charge 70% of the usual price.
If we’re unable to carry out any cleaning at all due to access or safety issues, the visit will still be chargeable, as time has been set aside especially for your property.
If you ever have concerns about access, just let us know in advance — we’re always happy to work with you.
We accept payment by:
Payments are taken only after your clean has been completed, usually 5–7 days later.
Your chosen payment method must be active before your first clean takes place. If payment fails or is cancelled, we may need to pause your service until things are brought up to date.
As we operate a regular service, we ask customers to commit to a minimum of three cleans.
If the service is cancelled before three cleans have been completed, the remaining cleans will still be payable.
After the initial three visits, your service continues on a rolling basis.
If you need to cancel your service, please email us at:
This helps us keep everything clear and avoid missed messages. Cancellation requests take effect once acknowledged and are subject to the minimum three-clean commitment.
We always want you to be happy with our work.
If you’re ever unhappy with a clean, please let us know within 24 hours, and we’ll return to put things right free of charge.
We operate a no-refund policy, but we’re always happy to re-clean any areas you’re not satisfied with, as long as we’re told within that 24-hour window.
We take great care while working, but we can’t be responsible for:
If you have any concerns about delicate areas, please let us know before your clean.
Our prices are based on property size, access and cleaning frequency. Very occasionally, prices may need to change — if so, we’ll always give reasonable notice.
Your details are stored securely and used only to manage your service, take payments and contact you. We don’t share your information with third parties except where needed for payment processing or legal reasons.
We genuinely want to provide a service you’re happy to keep long-term. If you ever have questions, concerns or special requests, just get in touch — we’re friendly, flexible and always happy to help.